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HipPOS

User-friendly Point of Sale

A revolutionary cloud platform enabling seamless shopping journeys on all types of checkouts

FAQ

Most frequent questions and answers

A POS system is a software package that is frequently packaged with an accompanying compatible hardware package used to organize and operate your business. The software links your customer service, inventory, accounting, payroll and other departments within one program, which helps centralize your administrative tasks. Using a POS is tremendously time-saving and efficient compared with the alternative of using separate software to manage each area.

It can also improve the customer experience with efficient sales programming, reduce waste with automated inventory reconciliation and expiration and ordering alerts, and prevent theft.

In 95% of cases you will be able to transfer your data. It also depends what you are currently running as your POS. It is very rare that we can’t pull the existing data from the POS systems.

Yes, we will present you with few options, but we offer Cloud Services as well as dedicated servers. Just depends on how large your inventory is and how many functionalities you require. Our monthly licensing fee will contain cloud server for one store up to 20K items, but you still have the option to use another cloud server of your preference.

That depends on your data and what exactly you need to have. Typical integration is anywhere from 10 days to 2 months, but it can get longer if you have 200K plus SKUs due data and server requirements.

Yes, that is absolutely possible. We also provide additional firewall setting for that type of access. You have the ability to run I ton Mac and iOS systems. Even though you can do that, we recommend you to use our hardware due to the thermal printer, cash register and customer screen options.

Yes, daily database backups are provided as part of licensing. It also depends on what you select as your server cloud options and additional optional maintenance plans, but all basic plans cover daily database backups.

Our maintenance is part of our licensing. We combine licensing, maintenance and server costs into one fee. This is generally the reason why we require you to go through quick quote to determine the best savings we can provide you.

Yes, absolutely. If you go with one of our servers for better price and reliability, we will always make sure optimization is in place. Our cloud server will scale as you need it automatically. For those that opt out for dedicated servers and something they want to control in-house themselves – you will be responsible for scalability and reliability of the server. We offer Amazon, Google, and Digital Ocean cloud servers so you will have plenty to select from and decide on the power that you want.

Yes, we provide various training sessions. You will have online training sessions before you launch your HipPOS. We also provide paid on location training which we are happy to provide depending on the size of the business and timeline. Online training sessions will be detailed and you will always be able to rely on online manuals afterwards. In most cases our customer support creates specific instructional videos just for your store situations and send them to you. This way you can always rely on the same video guide.

Yes, you are able see all inventory levels in all warehouses (stores) at once. You also fulfill orders and ship them from main warehouse if customer requests it.

Yes. Your inventory can be shared with a warehouse and website. So basically one physical store and website can sell from same inventory, or you can separate them into their own individual inventory.

Yes, absolutely. You will have extensive reporting and analytics in the back end of the system. You can also set permissions who you allow to see data.

Yes, you will have the ability to run DSR (Daily sales Report) for any type of date in the past or up to the minute. We have additional sales reporting dependent on customer groups, taxes, etc.

You will have ability to run many reports and segmentations per need. We have advanced reports that can be used for any type of report requirement. You can even build your own.

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